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 | Frequently Asked Questions |
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- Why should I consider a ready to assemble cabinet?
Ready to assemble cabinets are very cost effective. You can buy a RTAC and add the labor to assemble it and have all wood face frames and a plywood box for the same or less than most dealers charge for the particle board cabinets they carry.
- Why should I consider a factory assembled cabinet?
Factory assembled cabinets are the more common route when a homeowner/builder is looking for cabinets. The cabinets are assembled by professionals and are vigorously inspected before shipment to ensure are cabinets are to standard.
- Why do RTAC cost less than factory assembled cabinets?
RTAC are so cost effective because you are able to skip not only the labor of assembly but you also save on shipping because they are flat packed and take up so much less room. The biggest factor of all is that you are bypassing the dealer's showroom. No overhead and manpower involved in keeping a showroom lets you save tremendously!
- How do I decide what to buy?
You should first decide a budget. After you have agreed upon a budget you should get with one of our designers or a designer you are comfortable with to work with you on a design that will fit within your budget.
- How long does assembly take?
For a first time installer it usually takes around 15 minutes. The process becomes faster after you get the feel for how the cabinets are constructed. Someone with no carpentry skills at all may expect to take a little longer.
- What if I do not find the color I like?
We are always introducing new door styles and colors. If you don't see it on our page, just ask. We may have something available that has not made it to the site yet.
- How much are your design services?
Our design services for our RTA cabinets are available at a flat rate of $50, with one free revision. This is credited towards your purchase of cabinets, should you decide to purchase through our company. We will personally work with you to help create your dream kitchen. The design service includes our design team reviewing a customer's emailed or faxed floor plans with all dimensions, appliances, obsturctions, and ideas listed. We will then create a design from the customer's choices and provide multiple 3-D elevations along with an overhead view of all of the cabinets with dimensions to display and show exactly what the proposed design will look like. Additional changes beyond the first free revision will be $25.
You can also get a local designer to help you if you are more comfortable doing so. There are also many programs for your computer that are available to help with designing a kitchen or bath. Check with your local electronics store. A local installer or contractor may even be willing to help you with your design.
- Can I get a sample door?
Yes, we recommend you order a sample door. Sample doors are $25, $30, and $35 and can be obtained in the SAMPLE DOOR category under the desired door style or by contacting us.
- Do you have literature on your products?
One way that we cut cost on these cabinets is by not printing and stocking literature. Please send a request for any specifications you may require.
- Do you stock all items on the web site?
All items listed on our site are regularly stocked items. We check availabilty of all items before ordering. If an item is not in stock, we may be able to order it from another warehouse for you or recommend a substitute.
- Can I order dovetail drawers?
Dovetail drawers are currently available in all of our lines except Beacon Hill, Charleston, Stanford, and Oakland Gold.
- How are my cabinets to be installed?
After assembly, these cabinets are just like any other cabinets. They should also be installed just as any other cabinets. We have an installation guide that is available upon request to all customers. We strongly suggest customers request this guide and follow it explicitly.
- How do I order my cabinets?
If you have a design, you should just click on the BUY/BROWSE link of the cabinets that you are interested in. Select what category of cabinets you are looking into. Simply add the quantity of cabinets you would like and add to cart. If you do not have a design, you should contact our design service. We can guide you through the measuring and initial layout process. You can then design your own kitchen or fax us your measurements and we can design one for you.
- What are the lead times after placing an order?
Once your order is placed, your product is received within 10-14 buisiness days from one of our warehouses. The process from the date of order to delivery takes about three weeks total.
- What does shipping and handling cost usually run?
For a normal sized order ($2,000.00), the shipping usually runs 15-20% of the total cost of goods. This will vary according to size of order and location of delivery. Please contact us before ordering to get shipping costs.
- What forms of payment do you accept?
We accept Visa, Mastercard, Discover, Paypal, and
American Express. We will also accept a cashier's check, money order, and wire transfers.
- How long have you been in buisiness?
Our parent company, Pioneer Log Homes Inc., has been in buisiness since 1977, giving us 30 years experience in the construction buisiness. This much time on the job helps with knowing what customers want and expect out of a business and the products it has to offer.
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